The Union Street Grill & Grotto announced this week that it has received a TripAdvisor Certificate of Excellence award. The accolade, which honours hospitality excellence, is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Establishments awarded the Certificate of Excellence are located all over the world and represent the upper echelon of businesses listed on the website.
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account reviews ratings. Businesses must maintain an overall TripAdvisor bubble rating of at least four out of five, volume and recency of reviews. Additional criteria include a business’ tenure and popularity ranking on the site.
“Winning the TripAdvisor Certificate of Excellence is a true source of pride for the entire team at Union Street and we’d like to thank all of our past guests who took the time to complete a review on TripAdvisor,” said Danielle Duncan, Owner at The Union Street Grill & Grotto. “There is no greater seal of approval than being recognised by one’s customers. With the TripAdvisor Certificate of Excellence based on customer reviews, the accolade is a remarkable vote of confidence to our business and our continued commitment to excellence.”
“TripAdvisor is pleased to honour exceptional hospitality businesses for consistent excellence,” said Marc Charron, President of TripAdvisor for Business. “The Certificate of Excellence award gives top performing establishments around the world the recognition they deserve, based on feedback from those who matter most – their customers. From Australia to Zimbabwe, we want to applaud exceptional hospitality businesses for offering TripAdvisor travellers a great customer experience.”
About The Union Street Grill & Grotto
The Union Street Grill and Grotto is located on 5th Street, downtown Courtenay, in the heart of the Comox Valley. We have been one of the top restaurants to go to for both lunch and dinner for over 19 years! Check us out for local seafood, steaks, burgers, and pastas, with a contemporary, urban flare. Check out our incredibly popular full gluten free menu! Come for an incredible full service meal in The Grill side, or join us on the Grotto side for the same great menu with quick counter service and a more casual atmosphere. We are passionate about the quality of our food and service, come visit us soon and see for your self!
TripAdvisor is the world’s largest travel site, enabling travellers to plan and have the perfect trip. TripAdvisor offers trusted advice from real travellers and a wide variety of travel choices and planning features with seamless links to booking tools. TripAdvisor branded sites make up the largest travel community in the world, reaching nearly 260 million unique monthly visitors, and more than 150 million reviews and opinions covering more than 4 million accommodations, restaurants and attractions. The sites operate in 39 countries worldwide, including China under daodao.com. TripAdvisor also includes TripAdvisor for Business, a dedicated division that provides the tourism industry access to millions of monthly TripAdvisor visitors.
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